FAQ
-
Does Storbie support multiple languages?
At this time Storbie only supports the English language. We do support a very wide character set, so there is no problem using other languages and characters in the text parts of your shop, e.g. product descriptions. However the text that is generated by our system is in English.
-
What happens when my trial ends?
When your 30 days are up you?ll be notified and prompted to set up payment to continue using Storbie. Once payment has been set up all functionality will return and you can go live whenever you wish. If you did launch your shop within the 30 days don?t worry you won?t need to do anything further. You can keep track of the days left in your trial us
-
Shipping Frequently Asked Questions
How do I offer different shipping costs for regions within New Zealand? Couriers and postal services usually have different rates depending on how far the package is going to travel. For example, there are often different rates for local, North Island and South Island delivery. We recommend that you use the shipping methods functionality to addres
-
Frequently Used Terms
Alternate text Text that describes an image displayed on a web page, used by some browsers that cannot display the image such as those that are designed for the visually impaired. Breadcrumb trail A list of links often displayed in the top left hand corner of a web site that help the visitor know where they are in the site?s structure and al
-
Understanding Site Structure
Let?s take a moment to think about a tree, starting at the trunk and working upwards. A tree?s trunk splits into branches, then each of those branches split into more branches and so on. This is often how a website works too. The trunk is the generally the first page that a customer sees when they visit your site (often called a home page). They na
-
Supplier Sync FAQ
This article will outline and answer frequently asked questions in regards to syncing products with Storbie Supplier Network products.
- Creating a Customer Account
- SVS Order Fulfillment ? Shipping and Returns FAQ
- Website Policies
-
Beta features - What are they and what is available?
What are beta features? Storbie is always improving, with new features being continuously added in response to your requests and feedback. Before we release a new feature to everyone, however, we want it to be used by a few of our more enthusiastic customers to get their feedback. That way we can make some final tweaks based on those customer?s
- What you need to know when selling your Storbie website.
-
Do I have to display my physical address?
We do require that shop owners enter a shop address for display on the contact page of their shop. For an online shop to be successful it is important to reassure customers that they can get hold of the seller if problems arise. However we do understand that many businesses are run from home and some sellers may not be comfortable with listing them.
-
What currencies does Storbie support?
Storbie supports the following currencies: Australian Dollars Canadian Dollars Euros New Zealand Dollars Pounds Sterling United States Dollars Zambian Kwacha Storbie offers the following integrated payment methods: Note that the Flo2cash and Kiwibank Fetch payment gateways only support New Zealand dollars at this time so you w
-
How to reset your password
Learn how to reset your Storbie account password