Having policies regarding your sites Terms and Conditions, Returns process, and Shipping Protocols is important for setting customer expectations as well as set what your customers agree to when they engage with your online store

It’s also a way to protect your business by limiting liability if a customer were to take legal action. Although there’s no actual legal requirement for defining the terms and conditions for using your website, you might consider creating some for protection.

Not every business will follow the same format. Terms of Use can vary depending on a number of factors, including the type of business you’re operating or the nature of your website.



1. From the Manage area of your site click on Settings


2. Go to Policies


3. Select the policy you are wanting to update


4. Add the policy content to reflect your business operations


5. Click Finish


6. Publish Changes to Save