Order Status Emails
Order Status Emails are a great way to update your customers on which phase of the shipping process their package is in. The best thing is that you can personalise these emails to reflect the essence of your business and continue providing that wonderful customer experience, right up until their package is delivered. 
Firstly for Order Status Emails to work you will need to the Install Local Pickup App.

Setting Up Order Status Emails

1. In Manage view, go to Settings > Design & Content > Order Options


2. Scroll down to Order Status Emails and click "Configure status emails".


When you click through, you will see this page. Please note, you don't need to enable booking reminder emails unless you have Bookings - for more information on this feature, see here. 

Please note you need to have a refundable payment method (i.e. Stripe) active on your site, in order to enable refunded order status emails
 
4. Check the Enable box on the email options you would like to use. This will autogenerate email text - you can use this text, or customise it to give it a little more pizazz and make it feel more personal.


5. When you are finished enabling your options and editing the email text, it Finish.

Setting Up Emails in Orders
 
 

1. In Orders, go to the order you would like to send an order status email to. Select the order.


2. You'll be directed to the Order Details page. Scroll down to ECOMMERCE DELIVERY. For more information on viewing orders, see here. 

**If there is a tracking number and URL present on the order page, this will be added to the order status email that is sent out for delivery updates!**


3. Using the Product Delivery Status drop down, you can select which area of the shipping process your customer's order is at. Once selected, hit Save. This will prompt the email to send. 


Always make sure your changes are published. If you have any questions about this feature, get in touch!