Requirements for obtaining a merchant account with your bank

Some payment providers such as DPS Payment Express and eWAY allow you to accept payments from your customers quickly, easily and securely by credit or debit card. In order to accept payments using these providers you will need to apply for a merchant account with your bank (if you are unsure which providers require a merchant account you can check this here).

In order for your bank to allow your business to use their merchant services you must complete the steps below:
  1. Custom payment method
  2. Business/trading name and contact details
  3. Delivery times and methods
  4. Terms & Conditions and Returns Policy
  5. Export conditions
  6. Bank review

1. Custom Payment Method

The first step to complete is adding your bank account details to your Storbie Site. This is quick and easy and ensures that you can start accepting ecommerce orders straight away. This is necessary to complete step 2 below. Instructions for setting up a custom payment method can be found here.

2. The name of your business and contact information

If you haven't already, you will need to add your business or trading name to your contact page along with your address information.

3. Shipping Information 

You will need to ensure that you have entered shipping methods into your Storbie shop so that your customers are aware of shipping times, availability and cost. Instructions on adding shipping information can be found here.

4. Terms & Conditions and Refunds Policy

If you are a Storbie Pharmacy owner please contact to obtain the sample Terms & Conditions and Return Policy. Alternatively please contact for assistance. Once you have prepared your Terms and Conditions to fit your business follow the steps below:
  1. Navigate to Manage and then to Settings
  2. On the righthand menu, under Design & Content, select Policies
  3. Select Edit Terms and Conditions of Sale
  4. Choose an option below that you would prefer and then select Next
  5. Enter your Terms and Conditions and then select Finish

5. Export restrictions

If you are a pharmacy owner you will need to restrict your shipping regions to New Zealand only. For any other business please consult with your bank to ensure that there are no restrictions on the sale of goods in your online store.

6. Bank review of your website

Once you have completed the steps above you will need to contact your bank and invite them to review these details. Instructions for adding a new admin can be found here. ‚Äč

Once your bank has confirmed that your website meets the required conditions you can remove them using the delete button next to their email address in your Users area.

If you have any questions or need a hand with any of the above please don't hesitate to contact us at